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Frequently Asked Questions

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1. How long does it take to clean a mattress?

On average, a complete cleaning takes between 45 minutes and 1 hour 30 minutes per mattress, depending on its condition and size.

2. Can I sleep on the mattress the same night?

Yes, in most cases. The mattress will be damp but not soaking wet, and usually dries within a few hours. We recommend ventilating the room.

3. What types of stains can you remove?

We treat the vast majority of stains: urine, blood, vomit, sweat, food stains, surface mold, and more. Some older stains may fade but not disappear completely, though hygiene will be fully ensured.

4. Are your products safe?

Yes. We use biodegradable enzymatic solutions that are non-toxic and safe for children, pets, and allergy sufferers.

5. Do you clean all types of mattresses?

Yes, we clean all sizes and types: twin, double, queen, king, thick mattresses, memory foam, latex, or hybrid.

8. Do you provide service outside the city?

Yes, we cover a wide area around the cities of Quebec and Lévis. Travel fees may apply depending on the distance. Please contact us to confirm.

7. How often should I have my mattress cleaned?

We recommend cleaning every 6 to 12 months for general hygiene, and immediately after any accident or damage.

6. Do you remove bed bugs?

No. We do not provide pest control treatments. If you have a bed bug problem, you must first contact a certified exterminator. Afterwards, we can clean the mattress.

9. Do I need to prepare anything before your arrival?

Simply remove the sheets and blankets, clear access to the mattress, and provide access to a water faucet and an electrical outlet.

10. Do you offer discounts for multiple mattresses?

Yes. We have special rates for families, apartment buildings, hotels, Airbnbs, or when cleaning several beds during the same visit.

11. Does the cleaning remove odors?

Yes, our treatment effectively neutralizes odors from urine, sweat, smoke, or pets through a combination of steam and enzymatic products.

12. Are your prices all-inclusive?

Yes. No hidden fees.
The price includes travel, products, equipment, labor, and full treatment. Taxes are extra, as indicated.

Didn't find the answer to your question? Write to us, and we will be happy to respond.
13. Will cleaning after 4 p.m. risk not being dry by bedtime?

Yes, after 4 p.m., lower temperatures and reduced ventilation slow down drying. To ensure your mattress is dry by bedtime, it’s best to schedule cleaning earlier in the day or use a fan to speed up drying.

14. Does a fan really help speed up drying?

Absolutely! Using a fan greatly speeds up drying by improving air circulation over the cleaned surface. It’s one of the best ways to reduce drying time and prevent residual moisture.